Firstly: I understand the computer booking system overbooks based on probability that people will not turn up. DID no one realise that there is a rugby test in Cape Town this weekend, it is a long weekend and there was not one ticket available on ANY flight to Cape Town from about Wednesday? It should also have been a clue that they might have a problem as during the day more and more overbooked passengers were bumped to the next flight.
Secondly: Could SAA not have organised one of there smaller SA Airlink planes for the extra passengers - there were enough, or arrange a bigger plane for the last flight - seeing as it was the last flight of the day availability of a plane should not have been a problem.
Thirdly: these things happen, but handle it better. I was once on a flight to London on BA once, the BA staff saw the mounting overbooking problem and offered people in the queue a 200 pound cheque to travel the next day, thus opening up seats.
Fourthly: Manage the resultant process better. No announcement was made to all 50 overbooked passengers, resulting in everybody crowding up to the counter and delaying the follow on process of issuing us with vouchers for hotels and a complimentary flight. I eventually got to my hotel at 23h00.
The SAA team manager was very nice given a very difficult situation. Other staff were not fantastic however - some downright rude. It does not endear SAA staff to customers when they demand a double inflation increase and then you have these types of experiences.

At 22h00 last night, after more than 2 hours in the queue, those of us still waiting to be booked on this morning's flight
Wow! Another Gold in the prestige race of the World Championships - the 50m free style. Winning the equivilent of the 100m in athletics allows Roland Schoeman to now title himself the fastest swimmer in the world.
Schoeman appears to have matured since his Olympic outburst (relating to the pay of SA swimmers) and is now playing a mentoring role amongst the SA team. His has been training with backstroker Gerhard Zandberg, who missed the 2005 World Championships because of poor form at the national trials earlier this year. But Schoeman rates him as one of our top prospects.
He's the Italian that swam down Roland Shoeman and Ryk Neethling to win the 100m free style in 48,12s. Schoeman again turned in better than world record pace but seemed to have put in too much and Magnini came from thrid to just touch ahead of Schoeman (48,28s) and Neethling (48,34s).
Roeland Schoeman and Ryk Neethling just finished one and two in their 100m freestyle semi-final, posting the two fastest times this year: 48,45s and 48,54s respectively.
