Firstly: I understand the computer booking system overbooks based on probability that people will not turn up. DID no one realise that there is a rugby test in Cape Town this weekend, it is a long weekend and there was not one ticket available on ANY flight to Cape Town from about Wednesday? It should also have been a clue that they might have a problem as during the day more and more overbooked passengers were bumped to the next flight.
Secondly: Could SAA not have organised one of there smaller SA Airlink planes for the extra passengers - there were enough, or arrange a bigger plane for the last flight - seeing as it was the last flight of the day availability of a plane should not have been a problem.
Thirdly: these things happen, but handle it better. I was once on a flight to London on BA once, the BA staff saw the mounting overbooking problem and offered people in the queue a 200 pound cheque to travel the next day, thus opening up seats.
Fourthly: Manage the resultant process better. No announcement was made to all 50 overbooked passengers, resulting in everybody crowding up to the counter and delaying the follow on process of issuing us with vouchers for hotels and a complimentary flight. I eventually got to my hotel at 23h00.
The SAA team manager was very nice given a very difficult situation. Other staff were not fantastic however - some downright rude. It does not endear SAA staff to customers when they demand a double inflation increase and then you have these types of experiences.
At 22h00 last night, after more than 2 hours in the queue, those of us still waiting to be booked on this morning's flight